FAQ

Frequently Asked Questions (FAQ) – BHK.ae

Welcome to the BHK.ae FAQ page! Here we answer the most common questions about buying used mobiles from us.

If you don’t find your question here, you can always contact us via WhatsApp or email.

1. Are the mobile phones genuine?

Yes! All devices sold by BHK.ae are 100% genuine, tested, and verified. We do not sell fake or refurbished phones.

2. Can I check the phone before paying?

Absolutely! All orders are Cash on Delivery (COD). You can inspect your phone first and pay only if satisfied.

3. What brands do you sell?

We sell a wide range of brands, including:

  • Apple iPhone

  • Samsung

  • Xiaomi

  • Oppo

  • Vivo

  • Huawei

  • Realme

  • OnePlus

All devices are fully tested before delivery.

4. How can I place an order?

You can place your order via:

Provide your details and the model you want, and our admin will confirm your order.

5. How long does delivery take?

We deliver across all Emirates:

  • Dubai: Same day / Next day

  • Other Emirates: 1–2 days

Delivery times may vary depending on the location.

6. Do you offer warranty?

Some devices come with a limited warranty. Warranty covers internal hardware faults only and does not cover:

  • Physical damage

  • Water damage

  • Screen cracks

  • Battery health reduction

7. What if I receive a faulty or wrong device?

Contact us immediately via WhatsApp or email.
We will guide you through the return or exchange process if the device is faulty or does not match the confirmed order.

8. How can I contact BHK.ae for support?

You can reach us anytime via:
📱 WhatsApp: +971 58 867 6776
📧 Email: info@bhkcell.com
🌐 Website: bhkcell.com
📍 Dubai – United Arab Emirates